The thing every musician fears — the airport terminal gate keepers say to you that you need to check your instrument. Every time I have to fight. Every now and then I lose. JetBlue was one of those times. And the guy was seriously rude. And there was still room in the overhead. JetBlue used to be cool. Sorry, but one sour face is all I need, because at this point, many airlines offer much lower fares than JetBlue.
Now on to China Airlines. Most of these big 747s have little closets for coats and whatnot. Every single time I’ve been able to stow my guitar in said place (like on Eva Airways). The manager on duty wouldn’t budge. On top of that, he was the most stubborn, most rude, most disrespectful agent I have ever encountered. After most people had boarded, another more compassionate lady came to offer another solution — to see if there was actually space in the little closet, and to see if the flight crew would be willing to accept it.
The head attendant was by all accounts very understanding. Thanks so much to both her and that other lady.
As for that guy Henry. Man. I wouldn’t be blogging about this if it were just myself, but scores of other passengers, some going to Cambodia, others to Vietnam, still others to Thailand — tons of carry-on items were gate checked because they didn’t fit the 7 kilo weight limit or the tiny carry-on size restrictions. Fine. We’ll follow rules. But every one of the staff — every single one of those three — was rude. Just rude, and pissing off travelers. They offered no communication, no explanation, not a single complete sentence, no confirmation, no answers, nothing. Just the worst kind of attitude. Simple as that.
It’s the kind of attitude you’re willing to overlook at your local gritty neighborhood pizza joint or bar or hang because the food is so damn good. But that kind of attitude isn’t going to *ahem* fly for an airline.
I know that customer service and satisfaction are important to businesses in Taiwan because the flight attendants on the plane delivered the quintessential Asian hospitality and warm smile. It’s hard to understand why those people on the ground had to be such major douches.